Registration

• Elasty HD keeps asking me to connect to the Internet in order to register. I checked my connection several times. What am I doing wrong?
  This usually occurs when you type something wrong in the activation code (e.g. problem with the case, missing number or letter or an additional blank after the code). Try again to copy and paste your activation code because it is case sensitive.
  
  
• Entering the activation code did not activate Elasty HD. I tried downloading a fresh copy, but this did not help. When I restart I get the message that Elasty HD is not registered.
  Please try again. As the activation code is case sensitive, it is usually better to copy/paste it. Please be careful not to enter leading or trailing spaces.
  
  
• I've just registered Elasty HD. How can I remove the icon animation from the output movie rendered with the demo version?
  If you saved the project as an .elasty file, it will be very easy. All you have to do is open the project (all settings were saved) and render the movie again.
  However, if you only saved the output QuickTime movie (and not the .elasty file), you won't be able to remove the icon animation. You have to do the whole process again (input movie import, probe and effect insertion, motion tracking...).
  That's why we advise you to save all your projects to keep their settings.
  

Versions

• What is the difference between the demo version and the registered version?
  You will see an animation with Elasty HD's icons on the movie rendered with the demo version.
  We don't want you to buy a pig in a poke. That's why the demo version enables you to try the application before actually buying it. Moreover, there's neither use limit nor time limit for trying the demo version.
  
  
• Is Elasty HD compatible with Tiger (Mac OS X 10.4) or Leopard (Mac OS X 10.5)?
  No, it isn't. Elasty HD relies on some technologies only available in Snow Leopard. It would be very difficult and time-consuming to develop exactly the same application compatible with Tiger or Leopard. And the ouput movies wouldn't be as good as they are under Snow Leopard.
  

Upgrade

• I was told Creaceed released Elasty HD 2.x. Is there an upgrade price for Magnet 1.x users? Is it time limited?
  The upgrade to Elasty HD 2.x is free for all Magnet 1.x registered users.
  Early February, we sent a new activation code to registered users. Didn't you get an activation code? It may happen as some email addresses didn't work anymore, and some messages were blocked by firewalls. Ask for a code by sending your contact information (name, address, email...) to support at creaceed dot com.
  And this offer is not time limited.
  
  
• What can I do if I can't find my license key?
  Write to support at creaceed dot com, and mention all your contact information (name, address, email...) so that we can quickly find your license key in our database.